Support
Talk to the person who built it.
No ticket queue, no chatbot, no "level one". Email us and you'll get an answer from someone who can change the code.
We aim to reply the same working day, and always within one business day.
What to include
Send these and we can usually answer in the first reply:
- Your store address, for example
yourstore.myshopify.com - A screenshot of the app's Setup checklist
- What you expected, and what happened instead
- If it's about a buyer: the company name and the buyer's email
- If it's about a price: the product, and the price you expected
Try these first
The Setup checklist
In the app. It reads your store and names the problem in plain language, with a button to the fix.
The setup guide
Covers every step including Shopify's own B2B setup, plus a "when something looks wrong" table. Open the guide
Asking for a feature
Tell us the situation, not the feature. "Half my buyers order the same twelve products every month" is more useful than "add favourites", and usually gets a better answer.
Security or privacy
Email the same address with "Security" in the subject and we'll respond as a priority. See the privacy policy for what data the app touches.